Terms & Conditions

About Humble9

This website is owned and operated by:

References to “Humble9”, “we”, “us” or “our” mean MVJ E-Traders Pvt. Ltd. References to “you”, “your” or “customer” mean any person using the website or purchasing our products.

Eligibility

You must be legally capable of entering into a binding agreement to place an order through the website. If you are under 18 years of age, you may access the website or place an order only under the supervision of a parent or lawful guardian.

By placing an order, you confirm that:

• The information provided by you is accurate and complete;
• You are authorised to use the selected payment method;
• You are purchasing the products for lawful purposes; and
• You have reviewed the applicable product information, ingredients and policies before completing the purchase.

Humble9 may refuse or cancel an order if the customer does not meet these requirements or if the transaction appears unauthorised, fraudulent or unlawful.

Permitted Use of the Website

You may use the Humble9 website only for lawful purposes, including browsing products, accessing educational content and purchasing products for personal use or another purpose authorised by Humble9.

You must not:

• Use the website for any fraudulent, unlawful or unauthorised purpose;
• Provide false or misleading identity, contact, address or payment information;
• Place false, speculative or fraudulent orders;
• Attempt to gain unauthorised access to an account, server, system or customer information;
• Introduce viruses, malicious code or other harmful technology;
• Interfere with the website’s operation, security or availability;
• Copy, scrape, reproduce or commercially exploit website content without written permission;
• Misuse discount codes, refunds, replacements, COD, free gifts or reward programmes;
• Submit false reviews, claims or supporting evidence;
• Impersonate another person or misrepresent your relationship with Humble9; or
• Use Humble9’s name, branding, content or intellectual property without authorisation.

We may restrict website access, suspend an account, cancel an order or take appropriate legal action where fraudulent, abusive, harmful or unlawful activity is reasonably suspected.

Product Information and Natural Variations

We take reasonable care to present product names, ingredients, net quantities, formats, brewing instructions, prices, packaging and images accurately.

However:

• Whole herbs and botanicals naturally vary in colour, size, shape, aroma and appearance;
• The colour and strength of a brewed infusion may vary depending on water temperature, brewing time and ingredient variation;
• Screens and devices may display product colours differently;
• Packaging may occasionally be updated without changing the product’s essential nature;
• Product images may contain cups, ingredients or styling elements that are not included in the purchase; and
• Minor natural variations that do not affect product quality, safety or identity are not considered defects.

If the product received differs materially from its website description, please contact support@humble9.com before consuming it.

Customer Accounts and Information

You may be allowed to shop as a guest or create a customer account on the Humble9 website.

When creating an account or placing an order, you agree to provide accurate, complete and current information. You are responsible for:

• Keeping your account credentials confidential;
• Restricting access to your account and devices;
• Keeping your name, phone number, email and addresses updated;
• Reviewing order information before completing a purchase; and
• Informing Humble9 promptly if you suspect unauthorised account activity.

You must not create an account using another person’s identity or information without their permission. You are responsible for activities performed through your account unless they result from a security failure attributable to Humble9 or its service providers.

We may suspend or restrict an account where fraudulent, abusive, unauthorised or unlawful use is reasonably suspected. Personal information collected through accounts and orders will be handled according to our Privacy Policy.

Placing an Order

Products added to your cart are not reserved until the order has been successfully placed. Before submitting an order, you are responsible for checking:

• The selected product and format;
• Quantity;
• Complete delivery address;
• Correct PIN code;
• Email address and phone number;
• Selected payment method; and
• Final payable amount.

After placing an order, you may receive an acknowledgement through email, SMS, WhatsApp or another available channel. This acknowledgement confirms that we have received your order but does not necessarily mean the order has been finally accepted or dispatched.

An order is considered accepted when Humble9 confirms it for fulfilment or dispatches it.

Product availability may change before acceptance. If an ordered product becomes unavailable, we will contact you and may offer an appropriate alternative, wait for replenishment or provide a refund for the unavailable item.

We may contact you to verify an order, particularly for COD orders, high-value or unusually large orders, incomplete delivery information, repeated failed delivery attempts, or transactions that appear potentially fraudulent or unauthorised.

Failure to complete reasonable verification may result in an order being placed on hold or cancelled. If a prepaid order is cancelled by Humble9, the amount paid will be refunded to the original payment method.

Order Acceptance

After an order is placed, you may receive an acknowledgement by email, SMS, WhatsApp or another selected channel. This confirms that the order has been received but does not necessarily confirm final acceptance or dispatch.

We may verify COD, high-value, unusual or potentially fraudulent orders before fulfilment.

We may cancel an order where:

• A product is unavailable;
• Payment cannot be confirmed;
• The price or product information contains a genuine error;
• The delivery location is not serviceable;
• The address or contact details are incomplete;
• Fraudulent or abusive activity is reasonably suspected; or
• Fulfilment becomes impossible due to circumstances outside our control.

If Humble9 cancels a prepaid order, the complete amount paid will be refunded to the original payment method.

Prices, Taxes and Shipping Charges

Prices are displayed in Indian Rupees (₹). The final amount payable, including applicable taxes, discounts, shipping charges or COD fees, will be displayed before the customer submits the order.

Payments

Available payment methods may include:

• Credit and debit cards (Visa, MasterCard, RuPay, etc.)
• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Net Banking across major Indian banks
• Supported digital wallets
• Cash on Delivery (COD)
• Other payment methods displayed at checkout

Online payments are processed through authorised third-party payment providers. Humble9 generally does not directly collect or store complete card numbers, CVV details, UPI PINs, banking passwords or other confidential payment credentials.

By submitting payment information, you confirm that you are authorised to use the selected payment method. A payment may be declined, delayed or placed under review by the bank, card issuer, payment provider or fraud-prevention system. An order is not considered successfully paid until payment confirmation is received.

If an amount is debited but the order is not confirmed, please contact support@humble9.com with your payment reference and transaction details. Your bank or payment provider may require additional time to reconcile or reverse the transaction.

Any refund approved under our policies will ordinarily be initiated to the original payment method. The time required for the amount to reflect may depend on the bank or payment provider. We are not responsible for delays caused solely by a bank, card issuer or payment provider after a refund has been successfully initiated.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable PIN codes across India.

COD availability may depend on:

• Delivery location and courier serviceability;
• Order value;
• Product availability;
• Previous ordering or delivery history;
• Successful order verification; and
• Other reasonable fraud-prevention checks.

We may contact you through phone, SMS, WhatsApp or another available channel to confirm a COD order before dispatch. Any applicable COD fee will be displayed at checkout before the order is submitted.

You must pay the complete amount due to the authorised delivery representative at the time of delivery using the payment methods supported by the courier partner. You should not make any payment to an unauthorised person or to an account not communicated through Humble9’s official checkout, order updates or verified support channels.

Repeated refusal, non-acceptance, false ordering or fraudulent use of COD may result in:

• Cancellation of the affected order;
• Temporary or permanent restriction of COD;
• Requirement of prepaid payment for future orders; or
• Restriction of the associated account, phone number or delivery address.

If a COD order has already been dispatched and is refused without a valid reason, it may be treated as a return-to-origin shipment under our Shipping Policy.

For an approved refund relating to a COD order, Humble9 may request verified bank-account or UPI details because cash refunds cannot ordinarily be processed through the courier partner. Never send confidential credentials such as a UPI PIN, card PIN, CVV, OTP or banking password.

Shipping and Delivery

Humble9 delivers to serviceable PIN codes across India.

Estimated Delivery Timeline: Orders are estimated to be delivered within 1–5 business days from the date of order placement. Business days exclude Sundays and public holidays.

Delivery may occasionally take longer because of remote locations, severe weather, public holidays, courier disruptions, local restrictions, incorrect delivery information or other circumstances outside our reasonable control.

Customers must provide a complete address, correct PIN code and reachable phone number.

Tracking, delivery attempts, delayed shipments, lost parcels and return-to-origin orders are governed by our separate Shipping Policy.

Cancellation, Replacement and Refunds

Customers may request cancellation before dispatch. Once an order enters fulfilment or is dispatched, cancellation may no longer be possible.

Consumable Food Goods Policy: Because Humble9 products are consumable food products, we do not accept ordinary returns or exchanges due to change of mind, taste preference or ordering error.

We will review claims involving:

• Damaged or leaking products;
• Incorrect products;
• Expired products;
• Broken or compromised seals;
• Materially incomplete orders; or
• Parcels confirmed as lost in transit.

Complete conditions are provided in our Cancellation, Replacement and Refund Policy. Nothing in these terms limits remedies available under applicable consumer law.

Discounts, Offers and Promotional Codes

Discounts, promotional codes and special offers:

• Are valid only during the stated promotional period;
• May require a minimum order value;
• May apply only to selected products or formats;
• Cannot be exchanged for cash;
• Cannot be combined unless expressly permitted;
• May be limited to one use per customer, account, phone number, address or order; and
• May be subject to additional conditions communicated with the offer.

If an order is cancelled, returned, modified or partially refunded and no longer meets the promotional conditions, the discount or benefit may be recalculated.

Humble9 may withhold or cancel a promotional benefit where manipulation, duplicate participation, unauthorised resale, fraud or misuse is reasonably suspected. An offer may be changed or withdrawn before use.

Bundles, Free Gifts and Samples

Bundles may be offered at a combined or discounted price. Unless a product is defective, damaged or incorrectly supplied, individual items from a bundle cannot ordinarily be returned, exchanged or refunded separately.

Free gifts, samples and promotional items:

• Are subject to availability;
• May be substituted with a reasonably comparable item;
• Cannot ordinarily be exchanged for cash;
• Are not independently returnable or refundable; and
• May need to be returned if the qualifying order is cancelled or refunded.

If a promised free gift or promotional item is missing, contact support@humble9.com within 48 hours of delivery.

Collect 9 Programme

Each qualifying Humble9 pack may include a collectible herb card. Customers who collect nine different qualifying cards may become eligible to claim a reward under the Collect 9 programme.

The following principles apply:

• A specific card is not guaranteed in a particular pack;
• Duplicate cards do not count as different cards;
• Nine different qualifying cards are required;
• Original cards, codes and proof of purchase may be requested;
• Copied, altered, counterfeit or previously redeemed cards will not qualify;
• Cards and rewards cannot be exchanged for cash;
• Rewards are subject to eligibility verification and availability; and
• Detailed claiming instructions will appear on the dedicated Collect 9 page.

Humble9 may modify or discontinue the programme with reasonable notice, but a change will not unfairly invalidate an eligible claim already completed under the previously published rules.

Reviews and Customer-Submitted Content

Customers may be allowed to submit reviews, photographs, videos, testimonials, comments or other content.

By submitting content, you confirm that:

• You created the content or have permission to share it;
• It reflects a genuine experience where presented as a customer review;
• It does not infringe another person’s rights;
• It is not unlawful, abusive, misleading or defamatory;
• It does not contain unauthorised personal or confidential information; and
• It does not make misleading medical or disease-treatment claims.

You retain ownership of your content. By submitting content directly to Humble9 for publication, you grant MVJ E-Traders Pvt. Ltd. a non-exclusive, royalty-free permission to store, reproduce, format, publish and display that content for operating and promoting Humble9.

Where identifiable customer content is discovered through an independent social-media post, we will seek permission before repurposing it unless the platform’s functions or applicable terms clearly permit that use.

Intellectual Property

The website and its content, including the Humble9 name, logo, product names, packaging, photographs, illustrations, videos, text, herb-library content, graphics and website design, are owned by or licensed to MVJ E-Traders Pvt. Ltd.

You may access the website and its content for personal, non-commercial use. Without prior written permission, you must not:

• Reproduce or republish our content;
• Modify or create unauthorised adaptations;
• Sell, license or commercially exploit our content;
• Use our trademarks or branding;
• Copy our product photography or packaging designs; or
• Suggest an association with or endorsement by Humble9.

Nothing in these Terms transfers ownership of Humble9’s intellectual property to the customer.

Third-Party Services and Links

Humble9 may use third-party providers for website hosting, e-commerce functions, payment processing, shipping, logistics, analytics, and customer communications. These providers process information necessary to perform their services under their respective terms and privacy policies.

The website may contain links to independent third-party websites or social platforms. Humble9 does not control and is not responsible for their content, availability, security, products or privacy practices.

Website Availability and Accuracy

We aim to keep the Humble9 website accurate, secure and available. However, uninterrupted, completely secure or error-free operation cannot be guaranteed. We may temporarily suspend access for maintenance, updates, or circumstances outside our control.

We may correct typographical, technical, pricing or product-information errors when identified. If an error materially affects an order, we will contact the customer and provide an appropriate option, which may include confirmation at the corrected terms or cancellation with a full refund.

Limitation of Liability

To the extent permitted by law, Humble9 is not responsible for indirect or consequential losses that were not reasonably foreseeable when the order was placed.

Humble9 will not ordinarily be responsible for consequences arising from:

• Consuming a product despite a disclosed ingredient allergy;
• Use contrary to product instructions or professional medical advice;
• Improper handling or storage after delivery;
• Normal botanical variation;
• Individual taste, colour or aroma preferences;
• Providing incorrect delivery or contact information;
• Treating educational content as medical advice; or
• Unauthorised use of a customer’s account caused by failure to protect login credentials.

Nothing in these Terms excludes or limits liability where exclusion is prohibited by law, including liability relating to fraud, unsafe/defective products, or statutory consumer rights.

Customer Responsibility

Customers are responsible for reviewing ingredients and warnings before consumption, following preparation instructions, providing accurate details, and using the website lawfully.

You agree to compensate Humble9 for direct losses reasonably arising from deliberate fraud, unlawful website use or infringement of Humble9’s intellectual-property rights. This provision does not apply to ordinary customer complaints, good-faith disputes, honest mistakes or the lawful exercise of consumer rights.

Events Beyond Our Control

Humble9 will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, courier interruptions, strikes, power or telecom failures, or local government restrictions. We will take reasonable steps to reduce disruptions and appropriately fulfil, reschedule, replace, cancel or refund affected orders.

Changes, Severability and No Waiver

We may update these Terms and Conditions from time to time. The revised Terms will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

If any provision of these Terms is found invalid or unenforceable, that provision will be limited to the minimum extent necessary, and the remaining provisions will continue in full force. Failure by Humble9 to enforce any right does not constitute a waiver.