Privacy Policy

At Humble9, we value the trust you place in us. This Privacy Policy explains how MVJ E-Traders Pvt. Ltd., operating under the brand name Humble9, collects, uses, stores, and shares your personal information when you visit www.humble9.com, place an order, contact us, or otherwise interact with our services.

By using our website or providing your personal information, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Humble9, we may collect the following information:

Information You Provide

• Name
• Email address
• Phone number
• Billing and delivery address
• PIN code
• Products ordered and order details
• Account login information, if you create an account
• Messages, feedback, reviews and customer-support requests
• Refund details, such as verified bank account or UPI information, where required
• Information submitted through promotions, surveys or reward programmes

Payment Information

Payments are processed through authorised third-party payment providers.

For Cash on Delivery orders, we may collect information required to confirm, deliver, and complete the order.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Products viewed
• Time spent on the website
• Referring website or advertisement
• Cart and checkout activity
• Cookie identifiers
• General location inferred from your IP address
• Website performance and error information

How We Use Your Information

We may use your personal information to:

• Confirm, process, pack and deliver orders
• Provide order updates and tracking information
• Process payments, COD orders, refunds and replacements
• Verify orders and reduce fraudulent or unauthorised transactions
• Respond to questions, complaints and customer-support requests
• Manage returns, cancellations and delivery concerns
• Create and manage customer accounts
• Remember your preferences and shopping cart
• Operate rewards, promotions, surveys and referral programmes
• Improve our products, services and website experience
• Measure website traffic and marketing performance
• Display relevant advertisements, subject to applicable consent requirements
• Send marketing messages where you have consented or where otherwise legally permitted
• Maintain business, tax, accounting and transaction records
• Protect our website, customers, business and legal rights
• Comply with applicable laws and lawful requests from public authorities

We will use personal information only for lawful purposes and, where required, based on your consent or another legally permitted use.

Order and Delivery Partners

To process and deliver an order, we may share necessary information such as your name, phone number, address, PIN code, and order details with:

• Shopify and website-service providers
• Payment gateways and checkout providers
• Courier, shipping and logistics partners
• Warehousing and order-fulfilment partners
• Customer-support and communication providers
• Fraud-prevention and address-verification services

These partners receive information needed to perform services for Humble9 and may also process information under their respective privacy policies.

Marketing Communications

If you choose to receive promotional communications, we may send you information about products, offers, content, rewards and updates through email, SMS, WhatsApp or other selected channels.

You may withdraw your consent or opt out at any time by:

• Selecting the unsubscribe option in an email;
• Using the opt-out instructions included in a message; or
• Contacting us using the details provided below.

Opting out of promotional messages will not prevent us from sending essential communications relating to your orders, payments, deliveries, refunds, account security or customer-support requests.

Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies to operate and improve our website.

These technologies may help us:

• Keep products in your shopping cart
• Remember preferences
• Maintain website security
• Understand how visitors use the website
• Identify website errors
• Measure sales and marketing performance
• Prevent fraud
• Provide relevant advertising, subject to your choices

Cookies may include:

Essential Cookies

Required for functions such as checkout, account access, security and shopping-cart operation.

Analytics Cookies

Help us understand website visits, page performance and customer journeys.

Functional Cookies

Remember choices such as location, login details or website preferences.

Advertising Cookies

May be used to measure campaigns and show relevant advertisements on other platforms.

You can manage cookies through your browser settings and, where available, our cookie-preference tool. Disabling certain cookies may affect website functionality.

When We Share Information

We may share personal information with:

• Service providers helping us operate our website and business
• Payment and checkout providers
• Shipping, logistics and courier partners
• Technology, cloud-hosting and data-storage providers
• Marketing, analytics and communication providers
• Professional advisers, including auditors, accountants and legal advisers
• Government authorities or law-enforcement agencies where required by law
• A buyer, successor or relevant party in connection with a merger, acquisition, restructuring or transfer of all or part of our business

Where advertising or analytics platforms receive data through cookies or pixels, their processing may be governed by their respective privacy policies and your cookie or consent choices.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the purpose for which it was collected
• Fulfil orders and provide customer support
• Maintain transaction, tax and accounting records
• Resolve complaints and disputes
• Prevent fraud and misuse
• Enforce our agreements
• Meet legal or regulatory requirements

Retention periods may vary depending on the type of information and the applicable legal obligation.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required by law.

Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no online platform, electronic transmission or storage system can be guaranteed to be completely secure. Customers should protect their passwords, devices and account details and should notify us if they suspect unauthorised account activity.

Where required by applicable law, we will take appropriate steps to notify affected individuals and relevant authorities of a personal-data breach.

Your Rights and Choices

Subject to applicable law, you may have the right to:

• Ask what personal information we process about you
• Request access to available information about its processing
• Correct inaccurate or incomplete personal information
• Request deletion of personal information that is no longer required
• Withdraw consent previously provided
• Opt out of promotional communications
• Raise a grievance about how your information is handled
• Nominate another individual to exercise applicable rights in the event of death or incapacity

Withdrawing consent will not affect processing already completed before withdrawal. It may, however, prevent us from providing a service that requires the relevant information.

We may need to verify your identity before processing a rights request. We may also need to retain certain information where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.

To make a request, contact us using the details below.

Children’s Privacy

Our website and products are intended for adults capable of entering into a valid purchase transaction.

We do not knowingly seek to collect personal information directly from children. If you are under 18, please use the website or place an order only through a parent or lawful guardian.

If we become aware that a child’s personal information has been collected without legally valid consent, we will take appropriate steps to delete or otherwise handle it in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites, social-media platforms or services.

This Privacy Policy does not govern the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information or using their services.

Transfer and Storage of Information

Some technology and service providers may process or store information in locations outside the state or country in which you live.

Where personal information is transferred, we will take reasonable steps to ensure that it is handled in accordance with applicable law and appropriate contractual or security safeguards.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal requirements.

The revised version will be posted on this page with an updated “Last updated” date. We may also communicate material changes through the website or other appropriate channels.