🌿 Frequently Asked Questions

A Little Clarity Before You Brew

Everything you'd want to know about Humble9 — our infusions, brewing, health & safety, and shipping & orders.

01

About Humble9

Humble9 is an India-first herbal infusion brand that brings familiar herbs, flowers, roots and spices into simple rituals made for modern everyday life.

A herbal infusion is prepared by steeping herbs, flowers, roots, seeds or spices in hot water. Unlike regular tea, it does not need to contain leaves from the Camellia sinensis tea plant.

No. Humble9 infusions are made with herbs and botanicals, not conventional tea leaves. This is also why our blends are naturally caffeine-free.

Humble9 products are made in India. Hayman Exports manufactures them, and MVJ E-Traders Pvt. Ltd. markets them.

Yes. Humble9 products are marketed under FSSAI Licence No. 10826999000864.

02

Our Blends & Ingredients

Choose according to the flavour and everyday moment that feels right for you:

  • Digestive: A warming, refreshing blend for an after-meal ritual.
  • Women's Wellness: A layered botanical blend for everyday balance and self-care.
  • Spearmint: A clean, cooling infusion for effortless everyday freshness.
  • Blue Spice: Bright citrus, vivid colour and gently warming spices.
  • Hibiscus Rose: A tangy, floral infusion that tastes beautiful warm or iced.
  • Turmeric Ashwagandha: A warm, earthy and gently spiced golden ritual.

Every Humble9 infusion is available in two formats:

  • 30 Pyramid Bags for convenient, effortless brewing.
  • 60 g Loose Leaf Tin for those who prefer to customise their brew.

Yes. Both formats contain the same infusion blend. Only the brewing format is different.

No. Humble9 uses visible herbs and botanicals that are whole or appropriately cut for brewing rather than finely powdered.

No. Our herbal infusions contain no regular tea leaves and are naturally caffeine-free.

Humble9 infusions contain no added sugar. You may add honey or another preferred sweetener after brewing if you wish.

No. Our infusions contain no artificial flavours, colours, preservatives or fillers. What is listed on the label is what goes into the blend.

Our pyramid bags are made from plant-based corn fibre. We do not use conventional petroleum-based plastic.

03

Brewing & Enjoying

Place one pyramid bag in a cup and add 200 ml of hot water at 90–95°C. Cover and steep for the time stated on the product label, then remove the bag and enjoy.

Place the recommended quantity of loose-leaf blend in a cup or infuser. Add 200 ml of hot water at 90–95°C, cover and steep as directed, then strain the botanicals before drinking.

Covering the cup helps retain the blend's natural aroma and allows the botanicals to infuse more fully.

Yes. Brew the infusion as directed, allow it to cool and pour it over ice. You may add lemon or a drizzle of honey if preferred.

Honey can be added according to taste. Our Turmeric Ashwagandha Herbal Infusion may also be enjoyed with a small amount of warm milk for a smoother, fuller cup.

Store them in a cool, dry place away from direct sunlight. Reseal the standing pouch or close the loose-leaf tin firmly after every use to preserve freshness and aroma.

Our infusions are designed to fit into simple everyday routines. However, individual needs and sensitivities vary, so follow the preparation guidance and seek professional advice when relevant.

There is no single required time. Depending on the blend, you may enjoy it after meals, during an afternoon pause, as part of an evening ritual or whenever you prefer a caffeine-free cup.

04

Health & Safety

No. Humble9 products are herbal infusions and are not intended to diagnose, treat, cure or prevent any disease. References to ingredients describe their traditional use, natural properties or areas of scientific study.

If you are pregnant or breastfeeding, consult a qualified healthcare professional before using any herbal infusion. Some herbs may not be suitable during these stages.

Consult a qualified healthcare professional before use if you take medication or manage a medical condition. Herbs may interact with certain medicines or may not suit every individual.

Our infusions contain no intentionally added allergens. They are packed in a facility that also handles peanuts, tree nuts, sesame, cereals containing gluten and other allergens. Our pyramid bags are made from plant-based corn fibre — anyone with a known corn sensitivity or another dietary concern should consult a healthcare professional before use.

05

Shipping & Delivery

We deliver to serviceable PIN codes across India.

Orders are generally delivered within 1–5 business days from the date of order placement. Sundays and public holidays are not counted as business days.

Delivery may occasionally take longer because of remote locations, severe weather, courier disruptions, public holidays, incorrect delivery details or circumstances outside our reasonable control.

Yes. Fast and free delivery is available on orders above ₹599.

Yes, Cash on Delivery is available for eligible orders and serviceable PIN codes. Availability will be shown at checkout.

Tracking details will be shared after your order has been shipped. Please allow some time for the courier tracking page to update after receiving the link.

06

Orders, Cancellation & Returns

Contact us as soon as possible. We may be able to update the address before fulfilment begins, but we can't guarantee changes once the order has been processed or dispatched.

You may request cancellation before the order is dispatched. Once an order enters fulfilment or has been shipped, cancellation may no longer be possible.

Because herbal infusions are consumable food products, we cannot accept ordinary returns or exchanges for change of mind, taste preference or ordering errors. Our team will review concerns involving damaged, incorrect, expired or defective products, compromised seals, materially incomplete orders or parcels confirmed as lost in transit.

Contact us within 48 hours of delivery. Share your order number, a clear description of the concern and photographs of the product, shipping label and outer packaging. After reviewing the information, our team will work with you to arrange an appropriate replacement or resolution.

Check the tracking link first for the latest courier update. If there has been no meaningful movement or the expected delivery period has passed, contact our customer-care team with your order number.

Still Got A Question?

For faster order assistance, please keep your order number and registered contact details ready.