🌿 Consumable Botanical Infusions • Customer Care Guarantee

Cancellation, Replacement & Refund Policy

Because Humble9 products are consumable food products, we cannot accept ordinary returns or exchanges once delivered. However, we are fully committed to assisting you if your order arrives damaged, incorrect, expired, or incomplete.

Last updated: September 2026 Report Concerns Within 48 Hours 100% Verified Quality Assurance

Pre-Dispatch Cancellation

Request order cancellation before dispatch with your order ID for a 100% full refund.

Food Safety First

Consumables cannot be returned once delivered to ensure pristine hygiene & freshness.

Free Replacement

Damaged, expired, incorrect or incomplete orders replaced promptly within 1–3 business days.

5–7 Day Refunds

Approved refunds initiated directly to original payment method or bank/UPI for COD orders.

01

Order Cancellation

You may request cancellation of your order before your order has been dispatched from our facility.

  • How to Cancel: Contact our team as soon as possible via email at support@humble9.com or WhatsApp at +91 99912 65558 mentioning your order number. A cancellation request is not guaranteed until confirmed in writing by our customer care team.
  • Post-Dispatch Policy: Once an order has been dispatched into the courier network, it ordinarily cannot be cancelled. If delivery is refused at doorstep after dispatch, the order may be treated as a Return-to-Origin (RTO) shipment, and applicable shipping charges may be deducted from an eligible prepaid refund.
  • Cancellation by Humble9: If Humble9 cancels an order due to unforeseen product unavailability, payment verification failure, or an operational constraint, we will automatically issue a 100% full refund to the original payment method.
02

Returns & Exchanges Policy

Because Humble9 herbal infusions and botanicals are consumable food and wellness items, strictly for safety, hygiene, and public health standards, we cannot accept ordinary returns or exchanges once an order has been delivered.

Non-Returnable / Non-Exchangeable Situations

We do not accept returns, refunds, or exchanges for:

Change of mind Dislike of flavour, aroma, or colour Personal taste preferences Products ordered by mistake Products opened or used Improper storage after delivery
🌱
Natural Botanicals Notice: Our infusions feature authentic, whole herbs and botanicals. Natural ingredients may vary slightly in size, shape, colour, cut, and aroma between agricultural harvest seasons and batches. These normal natural variations do not mean the product is defective.

* This policy does not restrict statutory remedies available where a product is defective, unsafe, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

03

When a Replacement or Refund May Be Available

We stand behind the quality and integrity of our blends. You may immediately contact us for resolution if you receive:

📦
Damaged or Leaking Product

Packaging pierced, punctured, torn, or outer container broken during transit.

🔄
Incorrect Product Received

Blend or item delivered does not match the product listed in your order confirmation.

📅
Expired or Past Best-Before

Product delivered past the declared best-before or expiration date.

🔒
Broken or Compromised Inner Seal

Tamper-evident inner seal broken, peeled, or missing upon arrival.

⚠️
Materially Incomplete Order

One or more paid items missing from the sealed shipment package.

🚚
Marked Delivered but Not Received

Shipment tracking states delivered, but package was not handed over to you.

Resolution Form: Eligible cases will be resolved via free replacement reshipment or a full refund, depending on individual circumstances and immediate stock availability.
04

Reporting an Order Concern (Within 48 Hours)

48 HOURS WINDOW

Please report any order issues within 48 hours of delivery to ensure swift courier investigation and claim approval.

When contacting us, please include the following details:

✓
Full Name & Order Number: Example: #H9-1024
✓
Detailed Description: Clear summary of the specific issue observed
✓
Outer Box Photo: Clear photographs of outer package box showing all sides
✓
Shipping Label Photo: Clear photo showing the courier label, AWB number, and barcode
✓
Affected Product Photos: Close-ups of the item, seal, leak, or damage point
✓
Batch & Expiry Information: Photograph showing the batch number, manufacturing date, and expiry date
★
Unboxing Video (Recommended): Continuous unboxing video from sealed package to product examination. While absence does not invalidate genuine claims, it speeds up courier claims significantly.
Important Safety Notice: Please keep the affected product and all original packaging materials until review is complete. Do not consume any product if its seal appears compromised or damaged.
05

Review and Resolution Process

Our customer operations team thoroughly reviews every claim submitted:

1

Verification

Our team examines photographs, video proof, warehouse packing logs, and courier scan events. We may reach out if additional photos are needed.

2

Claim Approval

Upon validation, we issue your choice of an expedited replacement or full monetary refund for the affected products.

3

Product Collection (If Needed)

If physical inspection is required by quality control, Humble9 will arrange reverse collection at our cost. Customers should never send items back without prior written authorization.

06

Replacement Timeline

1–3 Business Days

Approved replacements are packed and dispatched from our facility within 1–3 business days, subject to immediate stock availability.

1–5 Transit Days

Standard delivery timeline across India with live SMS/email tracking updates straight to your registered contact number.

If a product is temporarily out of stock and cannot be replaced immediately, we will proactively notify you and process an eligible monetary refund instead.

07

Refund Timeline & COD Terms

Once approved, refunds are initiated immediately to ensure you receive your funds without unnecessary delays.

Prepaid Orders (Cards, UPI, Net Banking)

Initiated back to the original payment source. Funds typically reflect within 5–7 business days, depending on your card issuer or banking partner's settlement cycle.

Cash on Delivery (COD) Orders

Courier partners cannot disburse cash refunds directly. Our accounts team will securely request verified Bank Account details (Account Number & IFSC) or a verified UPI ID for electronic transfer.

Shipping & Convenience Charges: Original shipping charges or COD convenience fees are non-refundable, unless the refund is due to an error by Humble9 (e.g., incorrect, defective, damaged, expired blend, incomplete package, or cancellation initiated by Humble9).
08

Missing Free Gifts or Promotional Items

Free gifts, samples, and promotional extras offered during seasonal campaigns are subject to promotional stock availability and may not be exchanged for cash or credit.

🎁
Missing Gift Protocol: If an eligible promotional item promised during checkout was missing from your parcel, please inform us within 48 hours of delivery. After verification, we will happily ship the missing item along with your next order, provide an equivalent gift, or offer another fair resolution.
09

Contact Us for Assistance

Our customer success team is here to assist with shipping, cancellations, replacements, or refunds. Please include your Order Number in every inquiry.

Brand & Operator

Humble9 (MVJ E-Traders Pvt. Ltd.)

Customer Support Email

support@humble9.com

WhatsApp & Phone Support

+91 99912 65558

Business Hours

Monday to Saturday, 10:00 AM – 6:00 PM IST

Registered Office

100, Mall Road, Ambala Cantt, Ambala Cantt, Haryana 133001

Store Website

www.humble9.com

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